FOUNDATIONS FOR CRM TRANSFORMATION
Maven Kairos is the front-end transformation layer for organisations investing in CRM.
We work upstream of implementation to make sure your people, governance and service design are in place before the software build begins.
Get Ready Before You Invest.
THE PATTERN
The Pattern We See Again and Again
Organisations invest in CRM platforms. They appoint an implementation partner. They start building. Then things stall. Requirements are unclear. Decisions take weeks instead of hours. Internal teams cannot own what is being built.
The platform goes live with low adoption. The partner leaves and knowledge walks out the door.
The governance, the service design, the internal capability; none of it was in place before delivery began. The readiness work was skipped.
FOUNDATIONS was designed to solve that.
THE FRAMEWORK
FOUNDATIONS for CRM Transformation
FOUNDATIONS is a six-stage framework that prepares your organisation to own its CRM platform. It covers governance, service design, requirements, capability, delivery oversight and ongoing health. Each stage has defined activities, outputs and a clear handover point.
Maven Kairos does not build CRM platforms. We make sure you are ready to build them well and to keep them running long after the implementation partner has left.
What Makes This Different
WHY MAVEN KAIROS
Co-delivered with the organisation
Service Blueprint, Lifecycle Maps, System Admin
STAGE 2
Design the Service
Governance Framework, RACI, Operating Model
Governance and Transformation Office
STAGE 1
Structure First
STAGE 3
Define Requirements
Post-design, pre-partner, delivery order
Requirements Spec, Backlog, Delivery Roadmap
STAGE 4
Build Capability
Specialist CRM recruitment and training partner
Skills Assessment, CRM PM, Team Roadmap
STAGE 5
Deliver the Platform
Implementation partner + CRM Project Manager
Platform, Sprint Reports, Adoption Plan
Assessment, Retrospective, Phase 2 ready
Review, refine, retrain and sustain
STAGE 6
Governance Health Check
Governance First. Structure and People.
We do not start with technology. We start with the structures that make technology decisions possible.
Co-delivered, not done to you.
We work with your teams to design the future state, build the requirements and develop the capability.
When we leave, your organisation is more capable than when we arrived. That is the measure.
Legacy of capability, not dependency.
Head of Digital, Digital Learning, UK
"They brought clarity, structure and a positive energy to a complex, high-pressure environment."
Product Owner, County Council, UK
"Hannah turned every issue into an opportunity. Her consultative approach, strategic clarity and calm leadership made her an invaluable partner."
Ready to get the foundations right?
Whether you are a university preparing for a CRM investment or an organisation looking to get the foundations right before you build, start with a conversation.